Carrickmacross Credit Union has been part of the fabric of our town and hinterland since its foundation in 1963.
The growth of this Credit Union has been phenomenal. The first financial year we had 184 members, £842 in savings and £438 in loans.
Where We Stand Today
Today we have a membership in excess of 12,000 and boast assets of over €108m, Investments of €92m, shares of €83m, loans of over €15m and reserves of 22%.
The Credit Union operating principles are founded in the philosophy of co-operation and its central value of equality and mutual self-help. Our mission here in Carrickmacross is to provide the highest level of personal financial services, in a friendly, professional manner, to encourage thrift, savings and the wise use of credit. We are dedicated to serving the member’s best interest, to provide value relative to cost and to earn their trust and confidence by operating in an ethical and financially sound manner.
Carrickmacross Credit Union is committed to making a positive difference in the financial lives of our members and potential members in the community we serve. We want to be the financial institution that our members choose first, use the most, and grow with throughout their lives. Services to our members shall be of paramount importance rather than toward the maximising of surpluses. Actively promoting the on-going education of our members, employees and volunteers is essential to the dual social and economic character of the credit union in serving member and potential member needs.
- Carrickmacross Credit Union is not for profit, not for charity, but for service.
- Carrickmacross Credit Union is committed to excellence in member service and product offerings.
- Carrickmacross Credit Union’s employees will act with integrity, trust, accountability and mutual respect with each other and with members at all times.
- Carrickmacross Credit Union, will communicate openly and honestly with our members, and the community in which we serve.
Board of Directors
President – Brian Duffy
Vice President – Adele Kerley
Secretary – Paul Duffy
Emma Gilhooly Lynn
Board Oversight Committee
Chairperson – Patricia Fenix
Secretary – Una Clarke
CEO – Marian McEnaney
Members Services Officer – Noeleen Byrne
Staff Officer – Irene Marron
Credit Controller – Audrey O’Reilly
Compliance Assistant – Brid Treacy
Risk and Compliance Officer – Niamh Kieran
At Carrickmacross Credit Union we pride ourselves on the delivery of a friendly and quality service to all our members underpinned by the 3 Ps:
- Personal Touch
- Positive Experience
- Professional Service
Feedback from our members is important to us as it allows us respond to your needs and improve the products and services we offer to you. However we do recognise that on occasion, things can go wrong and you may as a result encounter difficulty with some aspect of our service or products. If and when this happens, we would like you to tell us about your experience.
You can contact us directly by phone on 042 9661937 or write to us directly. It is our aim to resolve and respond to your complaint as quickly as possible. In this respect your complaint will be fully investigated by us and if it is not resolved to your satisfaction within 5 business days, a written response will be provided to you. If your complaint requires further investigation, we will provide you with an update, the details of the person who is responsible for resolving your complaint and the anticipated time-frame for resolution.
In the event that you unhappy with the outcome of our investigation and the final response as provided to you, you may refer your complaint to the Financial Services Ombudsman:
Financial Service Ombudsman’s Bureau
3rd Floor Lincoln House
Tel: 1890 882090